Sofitel London St James

First, let me say that I am a regular guest at the Sofitel and know it very well. This time, however, my stay started on a disappointing note (without giving the details). That said, once I spoke with the Front Office Manager, Marine, everything changed. It wasn’t about the request itself but rather her professionalism, confidence and extremely pleasant approach that truly made the difference. She was the main reason I ended up enjoying my stay this time, to say the least. Room service was quick and friendly, and the extremely helpful bellboys as well as the gentleman at the door welcoming guests were very warm, professional and genuinely nice. Their hospitality, along with Marine and the excellent location of the hotel are the reasons I give a high rating.

The hotel is beautiful, situated in an ideal position to visit central London’s main attractions. Cleanliness and courtesy are hallmarks of the hotel. Breakfast was marvellous, plenty of options and the breakfast staff was extremely attentive even to food allergies. A special thank you goes to Rika who took care of us on our arrival and to Flavia who took care of us in the spa! Thumbs up to all! The atmosphere found in the room before bedtime was very very appreciated!

The hotel is perfectly placed in the heart of London. It takes just 30 minutes to get to Victoria station from Gatwick and then a quick bus number 38 takes you within 20 minutes to enjoy the luxury of Sofitel St. James. A lot of interesting historical and cultural places are situated 10 minutes walking distance.

The staff were amazing and accommodating. The room was comfortable and well decorated. The location was great for walking or getting transportation to anywhere in Paris. I would definitely recommend. The dining area and common areas were beautiful- lots of detail.

front of house staff were excellent,reception,doormen,concierge,restaurant staff -genuinely nice , helpful and at all times professional. We will stay there again.